Plant Power Body offer a 14 day money-back guarantee (less shipping costs) provided the goods are returned in original unopened condition, unused, in the original undamaged box including all original packing, packaging and inclusions. The purchaser is required to pay ALL shipping costs incurred in returning items to Plant Power Body . Risk of loss or damage to the goods will not be assumed by Plant Power Body until the item has been received at our address. We recommend returning items with a tracking number.
Before returning goods, a Return Authorisation (RA) number is required for replacement of products and refunds. Where Plant Power Body has provisionally determined that a product is defective , Plant Power Body will issue you with an RA. Products cannot be returned without an RA. The Product should be returned within 14 calendar days from issuance of a RA. You must contact Plant Power Body to obtain the return shipping address. No responsibility will be taken by Plant Power Body for goods returned without an RA number.
Replacement goods will not be shipped until incorrect goods have been returned to our warehouse first.
We may request photos to be emailed of faulty or damaged goods prior to RA being issued.
Orders cannot be cancelled once they have been dispatched. Shipping charges on dispatched orders are the responsibility of the purchaser.
We reserve the right to charge a restocking fee of 15% and replacement cost, or to deny or refuse the return of items that are not in original condition, incomplete, opened, used, soiled, worn or damaged in any way.
Refunds will only be paid back into the original account of purchase.
Credit card purchases will only be refunded back into the original credit card of purchase. Paypal purchases will only be refunded back into the original Paypal account of purchase.
